Taking the Lead.

It may not be polite to boast.
But if we don't tell our story, who will?

Everyone at Sparling's is committed to providing you with the highest levels of service and safety.

It means continuous improvement. It means training, skills development, performance management. It means investments in people, technology and research.

And sometimes, it means Being First - and Taking the Lead.

Here are some examples:

	2010 First propane company in Canada to introduce a phone-first system. Sparling's is branding this technology "House Calls" and it is designed to improve Customer service, delivery efficiency and safety. House Calls will automatically phone each Sparling's Customer (selected by SMART and scheduled for a next day delivery) the day before every delivery. During winter for example, a brief message will be left to remind Customers to have driveways clear and the propane tank(s) accessible. House Calls will launch October 1, 2010.
	2008 A founding investor in P38 Inc. The first organization of its kind in Canada committed exclusively to funding propane research at leading institutions, to improving safety through analysis and a rigorous Code of Conduct initiative and to developing sustainable clean energy propane markets through science and technology.
	2007 First propane company in Canada to fully-integrate Dynamic Routing (a combination of GPS, on-board truck computers, real time 2-way communication, automated route sequencing, etc). This will improve delivery efficiency and lower your cost for propane. We call it SMART (Sparling's Mapping and Routing Technology).
	2004 First propane corporate sponsor of the Emergency Service Training Centre (ESTC) - Located in Blyth, Ontario, ESTC is the largest emergency training facility in Ontario, providing essential front-line programs for fire, police, ambulance and industry.
	2002 First multi-branch propane company to have "Quality Assessed Facilities" (bulk propane storage facilities) in the Technical Standards and Safety Authority (TSSA) Quality Assurance Program.
	2002 First multi-branch propane company to be a "Quality Assessed Contractor" in the Technical Standards and Safety Authority (TSSA) Quality Assurance Program.
	2002 First propane company in Canada to create a full-time position of GASCheck® Leader. The position reinforces Sparling's long-standing commitment to workplace, public and Consumer safety.
	2000 First propane company in Canada to voluntarily install Wireless Remote Control Systems on all delivery and transport trucks. The remote enables drivers to safely control truck functions when out of - and away from - the cab.
	2000 First propane company in Canada to implement Remote Tank Monitoring Technology. This enables Sparling's dispatchers and Customer Service Teams to monitor the amount of propane in a customer's tank via a secure web site and schedule deliveries accordingly.
	2000 First propane company in Canada to voluntarily implement a BioSecurity Awareness Program for its drivers, technical and support personnel involved in propane supply and maintenance services to sensitive agricultural operations.
	2000 First propane company in Canada to voluntarily establish a Propane Systems Monitoring Process. This process ensures each Sparling's tank is visually inspected at the time of each propane delivery and is subject to a documented annual inspection.
	1999 First propane company in Ontario dedicated to a Ford Factory Propane Sales and Service Fleet. Today, the Sparling's fleet consists of a variety of F-Series and Super Duty platforms, including V8 and V10 propane engines.
	1995 First propane company in Canada to voluntarily participate in the Gas Appliance System Check, or GASCheck® program. To date, thousands of documented GASCheck® inspections have been provided to Sparling's customers.
	1986 First propane company in Ontario to establish an internal Emergency Response Team, and a Plan approved by Transport Canada. Sparling's ERAP 2-0220* outlines company response during transportation emergencies and incidents involving propane.

* The Sparling's Plan was adopted by the Ontario Propane Association in 1996. It served as the framework for the first Transport Canada approved Mutual Aid Emergency Response Plan for propane, ERAP 2-1672.