Growing. Thanks To You.
"It's about service. Not propane. It's about a friendly, cooperative voice on the phone. It's a knowledgeable service man who takes his boots off at the door. It's a Clean shave, a Clean uniform, and a Clean truck. It's a fair price. It's a smile at the door. It's saying 'Thank You' to our Customers - for being our Customers. That's what we sell around here."
Excerpt from 1974 memo to Employees from Grant Sparling, Founder, Sparling's Propane.
Thanks to the trust of our Customers and the hard work of our people, Sparling's continues to grow. It is now the second largest propane retailer in Canada's largest market, Ontario.
The company provides Guaranteed Service from a network of large, full-service Regional Operation and Distribution Centres to Customers throughout large, regional markets.
The men and women at Sparling's work hard to maintain the standard as the 'Most Customer Oriented Energy Provider' in Ontario. It's a culture reflected many years ago in a service Memo to Employees from our Company's Founder.
Long-term investments in people, systems and facilities are designed to provide our Customers with the best possible information, programs and services, 24 hours a day. Guaranteed.
Sparling's continues its expansion by:
- sustaining organic growth;
- developing strategic relationships;
- funding research and development initiatives; and,
- identifying strategic acquisitions.
November 25, 2011. Sparling's announces expansion at Bracebridge, Ontario
The expansion is the most recent development at the former Caledon Propane facility, which Sparling's acquired in 2009. Bulk storage will more than triple, the new bulk plant will include the latest safety features, and is designed to improve operating efficiency.
August 13, 2011. Sparling's is Canada's Oldest Propane Company
Sparling's celebrates 60 years in the propane business. And rather than have celebrations for itself, Grant Sparling, Founder, suggested that the company create opportunities to share the anniversary with others. Using multiples of 60, the company is donating money, special event tickets and gifts-in-kind to charitable groups and organizations all in support of the people and communities Sparling's serves.
October 1, 2010. Sparling's introduces House Calls™ as the company's latest innovation.
House Calls™ is a program that enables Sparling's to communicate instantly with Customers, by telephone, to advise of a next day delivery or a change in delivery due to weather or road closures.
June 24, 2010. Sparling's is pleased to announce it has purchased the bulk propane operations of Sylvite Fuels in Putnam, Ontario.
"Sparling's ensures Sylvite's Customers in the Aylmer-Simcoe-Woodstock market that this will be a seamless transition. In addition to reliable energy supply, they will have access to all Sparling's Customer Service programs, including Price Protection", says Tim Wolfe, Regional Manager.
February 10, 2010. "Sparling's continues to be one of the 50 Best Places to Work in Canada."
For the second time, Sparling's is recognized in the annual Queen's/Globe & Mail listing as one of the Best Small & Medium Employers in Canada. "The company receives the recognition, and we appreciate the kind words. But the credit for this rests with the hard working men and women at Sparling's," says David Sparling, VP Finance.
January 15, 2010. "It's all about the service."
Sparling's Customers choose Sparling's for the award winning service. A Retention Survey confirms that over 99 percent of the Customers who choose Sparling's, stay with Sparling's for the same reason.
July 6, 2009. Sparling's is pleased to announce it has purchased the bulk propane operations of Caledon Propane in Bracebridge, Ontario.
'Caledon-Bracebridge is an ideal fit for Sparling's growing share of the Muskoka-Parry Sound market,' says Steven Sparling, Vice President of Operations. 'Customer Service and delivery efficiency will be enhanced immediately through this acquisition.'
June 16, 2009. Sparling's opens new, expanded bulk storage facility at St. George, Ontario.
The expansion is the latest in a series of upgrades underway at the former Grand River Propane facility, acquired by Sparling's in 2008. Bulk storage has almost tripled and the new plant features the latest in high technology safety equipment at this Regional Operations Centre.
May 19, 2009. Sparling's invests in P38 Inc. to support growth of the propane industry through higher standards of compliance.
Of particular interest to Sparling's is the P38 commitment to establish a rigorous risk management and performance measurement initiative. This will be accomplished in collaboration with one of the world's leading underwriting firms.
P38 Inc. is owned by a highly-motivated group of independent companies with different and diverse competencies, but a like-minded resolve to help build a better industry.
January 14, 2009. "Sparling's recognized as one of the Best 50 Places to Work in Canada."
The annual survey and list of Canada's 50 Best Small & Medium Employers is based on research conducted by Queen's University and Hewitt Associates, and published by the Globe & Mail. "The survey includes companies with between 50 and 400 employees, and results are based on information gathered from employee surveys. This is fine recognition for Sparling's and we are pleased to be included in such fine company. More important, is the satisfaction of our people and the confidence they have in the company," says Steven Sparling, VP Operations.
At Sparling's, Propane is everything we do. Contact us.
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