COVID-19

A NOTE TO OUR CUSTOMERS FROM ERIC GRAVEL, GENERAL MANAGER CENTRAL

We know you are counting on us to provide the fuels, products and services you need to live your lives and run your businesses. Our entire team is focused on this and we wanted to outline how Sparlings is navigating the dynamic situation caused by COVID-19.

Each part of our business has continuity plans. To boost our resilience many of our employees have been mandated to work from home. In addition, our extensive, geographically diverse supply, distribution and sales networks will help us manage interruptions to our business and maintain our service to you.

We have increased our sanitization practices in our office and customer facing locations. We have implemented an employee air travel ban, introduced mandatory self-isolation where appropriate, and required employees to stay away from work if they are unwell. For fuel deliveries, our Drivers will adhere to “social distancing” protocol and will avoid close contact with you while at your location.

Our Pandemic Response Team is closely monitoring recommendations from public health organizations such as Health Canada, the World Health Organization and government agencies. We trust these organizations to make the right decisions at the right time and are paying attention to their advice.

While the coming weeks and months may be unpredictable, rest assured, Sparlings is focused on continuing to provide you with the products and services you rely on. We greatly appreciate the trust you have placed in us to be your supplier of choice. As always, our teams are standing by to answer any of your questions and to support you and your businesses through these dynamic times.

Please check our website regularly for updates. Thank you and take care

Contact us via phone, email or online

Residential Customer Payment Relief Options

With COVID-19 having impacts on us all, we are implementing residential payment relief to help any of our customers who might be struggling with paying their bills.  From now through June 30, 2020, we will:

• Offer increased payment flexibility
• Waive all NSF fees
• Waive interest charges on all overdue accounts
• Suspend third party collection-related activities on home heating accounts

We also encourage those that can, to stay up to date with their payments to help us support those who are most in need of financial assistance.

If you have been impacted by COVID-19 and require assistance, please contact our Customer Experience team and we will be happy to discuss available options.