Your statements are issued on a monthly basis. If you recently received your statement, it is likely that it has not yet been uploaded. It can take up to two business days before your statements are ready for viewing. Please check back in a few days, and your statement should be waiting for you!
If you can’t find your older statements on My Account, please contact your local branch and they will be happy to help assist you.
My Account is set up to identify your account using the billing address postal code/zip code found on your statements. Please ensure that the postal code/zip code you are entering into My Account is the same as the one found on your statements.
My Account is not available on mobile phones. Please ensure that you are using My Account on your tablet, desktop, or laptop.
If the Pay Now option is available to you, be sure to disable your pop up blocker to process a payment. The Pay Now option is not available to residential Budget Plan customers.
If you are experiencing difficulty registering for My Account, we recommend that you contact your local branch or email email@example.com and one of our customer service representatives will be happy to help. You can also click the chat feature while visiting the My Account site or leave us a message if we are offline.
Our system works best on Internet Explorer and Google Chrome.
After registering for My Account, you will receive an email from firstname.lastname@example.org to complete the registration process. Please ensure that you have clicked on the confirmation link and completed the registration process.
If the link in the email is not working, please copy and paste the link into your browser and follow through with the prompts on the page.
If you haven’t received the confirmation email, please check your junk/spam filter. For registration support please contact your local branch and one of our customer service representatives will be happy to help.
Yes, eBilling is still available for customers who wish to receive an email alert that your bill is ready.
Simply select the Request Service tab and use the drop down menu to select the type of service you require. Please allow 1 business day for a Customer Care representative to contact you to confirm your order.
To sign up on My Account for the first time, have a copy of your statement on hand and locate your: