Sparlings Propane Ontario

A. That’s easy. Click on the 'Forgot your password' link and we'll send you instructions to reset your credentials.

A. Simply make your selections for the type of service you require within your Client Space.

A. Sparlings offers two programs to help you manage your home heating budget against spikes in price volatility or seasonal home heating costs during winter months. You can opt-in to our equal billing program where we divide your monthly bill over a 10-month interest-free period from September to June. Equal billing payments are based on your annual household consumption. Additionally, once per year before the home heat season starts, customers can enroll in our fixed price program where your price per litre is offered at a fixed rate.

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A. Yes. Sparlings maintains an extensive inventory of propane appliance parts, piping, and venting materials at each branch - but we are not a parts stores.*

*Parts, equipment, 24 Hour Emergency Parts Availability and 24-Hour Emergency Service are exclusively for Sparlings Customers and Contractors participating in Sparlings propane partners™ program.

A. No. As a Sparlings Customer, you are equipped with a propane tank(s) for a modest annual tank rental fee. As the tank owner, Sparlings is responsible for:

• Registration with TSSA
• Documented initial inspection
• Visual inspection at time of each propane delivery
• Annual documented inspection
• Maintenance (including repairs, leveling and painting)
• Insurance
• Emergency Response in the event of an emergency
• Replacement costs

A. Each Sparlings cylinder and tank is delivered and installed by qualified, licensed personnel in accordance with all safety requirements and Sparlings own quality assurance programs. While in service, each Sparlings tank is inspected by the driver at the time of each delivery. Any visible deficiencies are reported for follow-up. Additionally, Sparlings completes a documented inspection of every propane tank annually. Once every 10 years, a complete appliance and equipment inspection is completed and documented.

A. Every propane cylinder and tank is fitted with a relief valve. If the pressure inside the tank or cylinder is too high, the relief valve is designed to activate at specific pressure levels depending on the application.

If a relief valve is activated, it is designed to close again once the pressure inside the cylinder or tank has been reduced below the relief valve setting.

On most propane cylinders, the relief valve is an integral part of the service valve. It's one of the reasons propane cylinder valves must be replaced every 10 years.

A. Propane is non-toxic and non-poisonous. But if you were in a room filled with propane, it may displace sufficient air that you may become light-headed, or unconscious. Extended oxygen shortage may cause asphyxiation.

A. Propane is safe energy. In fact, the National Fire Protection Agency declared gas the safest way to heat your home by a 4 to 1 margin. (*Source. U.S. Department of Energy, LPG Land Transportation and Storage Safety).

 

A. Sparlings is a leader in the propane industry. We are serious about the safety of our Customers, our employees and the communities we serve.

Sparlings manages regulatory compliance in four (4) primary areas of operations.

• Occupational Health & Safety (qualifications of people, safety of the workplace)
• Fleet Safety (truck and transport operations)
• Technical Compliance (propane tanks, appliances, equipment and Customer installations)
• Emergency Preparedness (transportation and storage, Emergency Response)

Our Compliance Commitment is "more than meets minimum standards". Sparlings demonstrates leadership by its actions, by participating in the development of industry standards and by investing in our people through skills development, safety programs and technology - in our trucks and our facilities.

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A. Sparlings operates a modern fleet of trucks and equipment. Newer engines are more energy efficient and they produce reduced emissions. Additionally, each of our vehicles is maintained to the highest level of safety and operating standards. Policies are in effect to ensure "No Idling" and include regular maintenance.

Our fleet is Clean.
All light and medium duty vehicles operate on clean Propane. Propane is cleaner than gasoline, diesel, natural gas, E10 and E85.

Every propane delivery is scheduled in the most efficient sequence possible from the most convenient Sparlings location.

All our measures add up to a fleet that consumes less fuel with a reduced carbon footprint.

A. Just to look at propane, it would be difficult to tell it from water. Like water, propane can exist as a liquid or a gas. In its natural state, propane is a clear, odorless, colorless, non-toxic liquid. As it changes from a liquid to a gas, it appears as bubbles.

A. Propane is stored under pressure, in specially designed tanks. Depending on the application, the cylinder or tank may be constructed of steel, aluminum, stainless steel or composite.

All Sparlings tanks are made to the highest standards by tank manufacturers in Canada and the United States. Regardless of material, each propane cylinder and tank is designed and manufactured in accordance with stringent requirements. This applies to the cylinder on a barbecue, the tank in your backyard, or the tank on a propane delivery truck.

A. There is a direct relationship between temperature and pressure:

If the outdoor temperature is 10 degrees, the propane inside a cylinder or tank will also be 10 degrees. As the temperature outside the tank increases, so does the temperature inside the tank. As the temperature rises, so does the pressure inside the tank.

Propane cylinders and tanks are never filled to 100% capacity. Sufficient space must be left in the container for the liquid to expand. As the temperature of liquid propane increases, it expands and takes up more space inside the tank, forcing the vapor into a smaller, tighter space.

A. Find a Sparlings branch near you.

A. Sparlings is your reliable supply partner to meet all your commercial propane requirements. We take great pride in supplying propane and equipment for agriculture, construction, fleet, forklift and more throughout Southern Ontario.

A. The Pipeline Commercial cardlock network is a system of self-serve fuel pumps conveniently located across Eastern Canada (Ontario, Quebec and Atlantic Canada). Cardlocks are available 24/7, they are easy to use and save time by dispensing diesel 10x faster than standard retail pumps.

Your cardlock card is valid at every Ultramar Pipeline cardlock network location.

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A. Your invoices are issued on a weekly basis. If you recently received your invoice, it is likely that the invoice has not been uploaded onto the portal yet. It can take up to two business days before your invoice is ready for viewing in My Account.

If you can’t find your older invoices on My Account please contact your local branch and they will be happy to help assist you.

A. My Account is set up to identify your account using the billing address postal code found on your invoices. Please ensure that the postal code you are entering into My Account is the same as the one found on your invoices. View our registration guide here.

A. The Pay Now option is not available to Commercial customers. Please contact your local branch for all payment options.

A. Simply select the Request Service tab and use the drop-down menu to select the type of service you require. Please allow 1 business day for a Customer Experience Representative to contact you to confirm your order.