Higher efficiency.
Greater comfort.

Your propane delivered with top-notch friendly service.

Sparlings Propane has been delivering propane to your community since 1951. We take great pride in supplying our neighbors with energy-efficient propane by knowledgeable and friendly staff.

We have the propane appliances and equipment to keep your home heat at just the right temperature all year round.

Sparlings Delivery Driver - Home Comfort Delivered

Home comfort delivered.

Our propane is delivered with the peace of mind that comes with reliable service.

Propane Appliance Furnace - Propane Appliances for the Home

Propane appliances for the home.

Professional technicians install, service and maintain a wide selection of propane appliances. Financing and water heater rentals available.

Couple Viewing Tablet - Your Home Heating Account Your Way

Your home heating account managed your way.

Free online account management tools and flexible payment options to simplify your life.

Why Choose Sparlings Propane in Ontario?


Person with laptop

Your Account, Your Way

The Sparlings Client Space gives you 24/7 access to your account, so you can view and manage your deliveries.

Guage

Automatic Delivery

Get convenience and peace of mind. Sparlings will monitor your tank and schedule your deliveries to your home.

Hand with payment card

Payment Options Made Easy

Pay your propane invoice in the way that works best for you. We’ll show you how.

Scales

Equal Payments

Avoid surprise by choosing equal payments. Your monthly billing amount is spread over the 10-month heating season.

Person at computer

Order Fuel Online

Order online and get your home heating propane delivered right to your door. It’s easy!

Home resting in a hand

Protection Plan

Choose maximum comfort with a plan that covers annual maintenance and most repairs on your heating system.

Phone and 24 hour text

Emergency Services, Day & Night

Heating is important! That’s why we’re always available if you need us.

Maple leaf

CANEX Home Heating Program

Eligible customer can save up to 4 cents per litre off the regular delivered price of home heating propane.


"Thank you for providing such excellent service. We are amazed by how friendly, knowledgeable and helpful everyone is. We are glad we switched to Sparlings."

Brian - Campbellville, Ontario

"Thank you for your excellent service. The Sparlings people are so courteous. I appreciate it very much."

Betty - Port Albert, Ontario

"Our switch to Sparlings was so smooth. I've told neighbours about the great service, and 2 have already switched to Sparlings."

Jim - Campbellville, Ontario

"The installers explained how everything works, they were polite and cleaned-up after the job was done."

Frank - Kincardine, Ontario


We serve your neighbouring community

Contact Us Today


FAQ for Residential Customers

Have a question about our products, safety or services? See our Frequently Asked Questions (FAQ) for residential customers below.

Your Account

Q. What do I do if I can’t sign up or log in to Client Space?

A. If you are experiencing difficulty registering or logging in to your residential Client Space, we recommend that you contact your local branch or email Sparlings@Parkland.ca and one of our customer experience representatives will be happy to help.

Q. Is eBilling still available?

A. Yes, eBilling is still available for customers who wish to receive an email alert that your bill is ready.

Q. How do I register for Client Space?

A. To sign up on Client Space for the first time, have a copy of your statement on hand and your civic address number.

Register Now

Q. If I am an On Call (Will Call) customer, when should I place an order for propane?

A. You should place your order for propane when the gauge reads 20%.

Q. What do I do if I forgot my password?

A. That’s easy. Click on the 'Forgot your password' link and we'll send you instructions to reset your credentials.

Q. How can I order a non-emergency fuel delivery or request a service from Client Space?

A. Simply make your selections for the type of service you require within your Client Space.

Q. How can I protect myself against propane price volatility?

A. Sparlings offers two programs to help you manage your home heating budget against spikes in price volatility or seasonal home heating costs during winter months. You can opt-in to our equal billing program where we divide your monthly bill over a 10-month interest-free period from September to June. Equal billing payments are based on your annual household consumption. Additionally, once per year before the home heat season starts, customers can enroll in our fixed price program where your price per litre is offered at a fixed rate.

Learn more


Your Propane Appliances and Equipment

Q. Does Sparlings sell propane appliances and home heating equipment?

A. Yes. Sparlings offers a wide range of top-quality brands for home heating equipment such as propane furnaces, boilers and water heaters. Sparlings also offers appliances such as fireplace and more.

Q. Who do I call for repair service?

A. Sparlings is a full-service company. We do not out-source your emergency service. As a Sparlings Customer, you have access to 24-hour service from the largest dedicated propane service team in Ontario.

Q. Are there legal requirements associated with owing your own propane tank?

A. Should a consumer choose to own a propane tank, various legal requirements are his or her responsibility. To provide propane supply to a consumer-owned propane tank, Sparlings would require confirmation that the consumer has properly registered the tank, carries sufficient liability insurance (Canadian industry standard is $5 million liability) and subscribes to the required inspection regimen, as prescribed by the Technical Standards and Safety Authority (TSSA).

Q. What is remote tank monitoring?

A. Tank Monitors enable Sparlings representatives monitor the amount of propane remaining in specific propane tanks across Ontario remotely. Propane deliveries are scheduled based on propane tank data to reduce the number of trips to and from your property. Monitors are installed and maintained by Sparlings personnel. You can download your own app to monitor the propane in your tank as well.


Learn more

Q. Does Sparlings stock parts?

A. Yes. Sparlings maintains an extensive inventory of propane appliance parts, piping, and venting materials at each branch - but we are not a parts stores.*

*Parts, equipment, 24 Hour Emergency Parts Availability and 24-Hour Emergency Service are exclusively for Sparlings Customers and Contractors participating in Sparlings propane partners™ program.

Q. Is there any benefit to owning your own propane tank?

A. No. As a Sparlings Customer, you are equipped with a propane tank(s) for a modest annual tank rental fee. As the tank owner, Sparlings is responsible for:

  • Registration with TSSA
  • Documented initial inspection
  • Visual inspection at time of each propane delivery
  • Annual documented inspection
  • Maintenance (including repairs, leveling and painting)
  • Insurance
  • Emergency Response in the event of an emergency
  • Replacement costs
Q. How are propane tanks maintained?

A. Each Sparlings cylinder and tank is delivered and installed by qualified, licensed personnel in accordance with all safety requirements and Sparlings own quality assurance programs. While in service, each Sparlings tank is inspected by the driver at the time of each delivery. Any visible deficiencies are reported for follow-up. Additionally, Sparlings completes a documented inspection of every propane tank annually. Once every 10 years, a complete appliance and equipment inspection is completed and documented.

Q. Can tank pressure get too high?

A. Every propane cylinder and tank is fitted with a relief valve. If the pressure inside the tank or cylinder is too high, the relief valve is designed to activate at specific pressure levels depending on the application.

If a relief valve is activated, it is designed to close again once the pressure inside the cylinder or tank has been reduced below the relief valve setting.

On most propane cylinders, the relief valve is an integral part of the service valve. It's one of the reasons propane cylinder valves must be replaced every 10 years.


Safety & Environment

Q. Is there a simple way to detect a propane leak?

A. Leaks are uncommon, but a simple way to check piping, fittings or a tank for a leak is to mix dish soap with water and spray it on the area you are concerned about:

  • If bubbles form, you may have a leak and should take immediate action: Turn off the propane supply to that appliance and call your Sparlings Branch immediately.
  • If a leak is at fittings at a tank or cylinder: Turn off the propane (using the valve at the tank or cylinder) and call your Sparlings Branch immediately.
  • If the tank or cylinder itself appears to be leaking: Call your Sparlings Branch immediately.

Important Note: This is not intended as a comprehensive commentary on leak detection and response. This general information is provided as an overview for information purposes only. Contact your Sparlings Branch for further information or assistance.

Q. Where do propane vapors collect?

A. Propane is heavier than air. In the unlikely event of a propane leak, vapours may collect in low-lying areas, including ditches, basements, and wells. If you suspect a propane leak, Contact your Sparlings Branch immediately.

Q. Safety from the start

A. The Compressed Gas Association (CGA) was established in the 1930's and proposed a set of recommendations to the National Fire Protection Association (NFPA).

Today, all aspects of the propane industry are subject to stringent standards in an effort to ensure workplace, consumer and public safety. Sparlings award winning Quality Assurance Team continues to implement new safety and training initiatives which lead the industry. Additionally, Sparlings is a stakeholder in P38 Inc., which has developed an unprecedented Code of Conduct initiative in partnership with Zuirch and Marsh. This is a self-funded, proprietary product of P38.

Q. How often are existing propane storage facilities inspected?

A. At existing locations, Technical Standards & Safety Authority (TSSA) commits to inspecting each bulk propane facility in Ontario at least once annually. This schedule is subject to change due to exceptional circumstances.

At Sparlings, we recognize that our ability to deliver safe, reliable energy begins at every bulk plant, at every storage facility and at every Sparlings location. Each is designed, installed and maintained to the highest standards - and voluntary improvements and investments in technology are made to further enhance facility safety.

Each workplace is inspected monthly by members of Sparlings Joint Health & Safety Team in support of Risk Management objectives.

Q. What will breathing in propane do to me?

A. Propane is non-toxic and non-poisonous. But if you were in a room filled with propane, it may displace sufficient air that you may become light-headed, or unconscious. Extended oxygen shortage may cause asphyxiation.

Q. How safe is propane?

A. Propane is safe energy. In fact, the National Fire Protection Agency declared gas the safest way to heat your home by a 4 to 1 margin. (*Source. U.S. Department of Energy, LPG Land Transportation and Storage Safety).

 

Q. What is Sparlings Compliance Commitment?

A. Sparlings is a leader in the propane industry. We are serious about the safety of our Customers, our employees and the communities we serve.

Sparlings manages regulatory compliance in four (4) primary areas of operations.

  • Occupational Health & Safety (qualifications of people, safety of the workplace)
  • Fleet Safety (truck and transport operations)
  • Technical Compliance (propane tanks, appliances, equipment and Customer installations)
  • Emergency Preparedness (transportation and storage, Emergency Response)

Our Compliance Commitment is "more than meets minimum standards". Sparlings demonstrates leadership by its actions, by participating in the development of industry standards and by investing in our people through skills development, safety programs and technology - in our trucks and our facilities.

​​​​​​

Q. What is Sparlings doing to reduce fleet emissions?

A. Sparlings operates a modern fleet of trucks and equipment. Newer engines are more energy efficient and they produce reduced emissions. Additionally, each of our vehicles is maintained to the highest level of safety and operating standards. Policies are in effect to ensure "No Idling" and include regular maintenance.

Our fleet is Clean.
All light and medium duty vehicles operate on clean Propane. Propane is cleaner than gasoline, diesel, natural gas, E10 and E85.

Every propane delivery is scheduled in the most efficient sequence possible from the most convenient Sparlings location.

All our measures add up to a fleet that consumes less fuel with a reduced carbon footprint.


About Propane

Q. What is propane?

A. Propane comes out of the same well as natural gas and crude oil. These products are called "hydrocarbons" because they contain hydrogen and carbon. At a fractionation plant or refinery, the substances are "Cleaned up", heated, cooled and separated. The chemical formula for propane is C3H8.

Propane is shipped throughout North America by pipelines, trucks, tank cars (rail) and marine.

Q. Why does propane smell?

A. In its natural state, propane is odorless. As a safety precaution, an odorant called Ethyl Mercaptan is added so any presence of propane may be easily detected.

Q. How does propane expand?

A. Propane is 270 times more compact as a liquid than as a gas. Conversely, propane will expand 270 times if it changes from a liquid to a gas.

One litre of liquid propane will expand to 270 litres of vapor.

Q. What does propane look like?

A. Just to look at propane, it would be difficult to tell it from water. Like water, propane can exist as a liquid or a gas. In its natural state, propane is a clear, odorless, colorless, non-toxic liquid. As it changes from a liquid to a gas, it appears as bubbles.

Q. How is propane stored?

A. Propane is stored under pressure, in specially designed tanks. Depending on the application, the cylinder or tank may be constructed of steel, aluminum, stainless steel or composite.

All Sparlings tanks are made to the highest standards by tank manufacturers in Canada and the United States. Regardless of material, each propane cylinder and tank is designed and manufactured in accordance with stringent requirements. This applies to the cylinder on a barbecue, the tank in your backyard, or the tank on a propane delivery truck.

Q. How does temperature affect pressure?

A. There is a direct relationship between temperature and pressure:

If the outdoor temperature is 10 degrees, the propane inside a cylinder or tank will also be 10 degrees. As the temperature outside the tank increases, so does the temperature inside the tank. As the temperature rises, so does the pressure inside the tank.

Propane cylinders and tanks are never filled to 100% capacity. Sufficient space must be left in the container for the liquid to expand. As the temperature of liquid propane increases, it expands and takes up more space inside the tank, forcing the vapor into a smaller, tighter space.


FAQ for Commercial Customers

Have a question? See our Frequently Asked Questions (FAQ) for commercial customers below.

Q. What does Sparlings do?

A. Sparlings supplies commercial businesses, farms, construction sites, fleets, forklifts and other industries with top quality propane throughout Southern Ontario. 

Q. What is Sparlings relationship to Parkland Corporation?

A. Sparlings is part of the Parkland family of brands. Parkland brands work together to be the most dynamic and trusted partner to each other and our customers, committed to delivering creative solutions that power journeys and communities. This is how Sparlings can be the one-stop provider for delivered fuel, lubricants and cardlock.

Q. What kind of lubricants can Sparlings supply my business with?

A. Sparlings can offer high-performance lubricants from Shell, Phillipps 66 and Ridgeline for:

  • Commercial and industrial applications
  • Transport (heavy-duty engine oils)
  • Aviation and marine engines
  • Automotive (passenger car motor oils)
  • We also carry DEF (diesel exhaust fluid).

​​​​​​

Q. Are there discounts or rebates available?

A. Agriculture customers can take advantage of loans for their inputs. See Farm Credit Canada.

Q. Why choose Sparlings to be your business supplier?

A. Sparlings is your reliable supply partner to meet all your commercial propane requirements. We take great pride in supplying propane and equipment for agriculture, construction, fleet, forklift and more throughout Southern Ontario.

Q. What is cardlock and how do I sign up?

A. The Pipeline Commercial cardlock network is a system of self-serve fuel pumps conveniently located across Eastern Canada (Ontario, Quebec and Atlantic Canada). Cardlocks are available 24/7, they are easy to use and save time by dispensing diesel 10x faster than standard retail pumps.

Your cardlock card is valid at every Ultramar Pipeline cardlock network location.

Sign up today
 


My Account

Q. Where can I review my invoices and propane consumption?

A. You can review all your propane invoices and usage history in My Account. This online access is available 24/7 and allows you to manage all your accounts in one convenient place.

Login here

Q. Why are my lubricant invoices not showing as a PDF image?

A. At this time lubricant invoices are not available as a PDF.
 

Q. Why can’t I access My Account from my phone?

A. My Account is not available on mobile phones. Please ensure that you are using My Account on your tablet, desktop, or laptop.

Q. What do I do if I can’t sign up for My Account?

A. If you are experiencing difficulty registering for My Account, we recommend that you contact your local branch or email Sparlings@Parkland.ca and one of our customer experience representatives will be happy to help. Our system works best on Internet Explorer and Google Chrome.

Q. Why can’t I see my invoices in My Account?

A. Your invoices are issued on a weekly basis. If you recently received your invoice, it is likely that the invoice has not been uploaded onto the portal yet. It can take up to two business days before your invoice is ready for viewing in My Account.

If you can’t find your older invoices on My Account please contact your local branch and they will be happy to help assist you.

Q. Why is My Account not recognizing my postal code?

A. My Account is set up to identify your account using the billing address postal code found on your invoices. Please ensure that the postal code you are entering into My Account is the same as the one found on your invoices. View our registration guide here.

Q. Why can’t I pay online?

A. The Pay Now option is not available to Commercial customers. Please contact your local branch for all payment options.

Q. How can I order a non-emergency fuel delivery or request a service from My Account?

A. Simply select the Request Service tab and use the drop-down menu to select the type of service you require. Please allow 1 business day for a Customer Experience Representative to contact you to confirm your order.